Contact Support
If you need help with RoamXP, contact us at roamxp@puzdev.com.
Include a short description of what you’re seeing, your device model, and iOS version when you can. That helps us respond more usefully.
Purchases & Restore
RoamXP purchases and subscriptions are processed by Apple through StoreKit (including via expo-iap). RoamXP does not handle your payment card details. Superwall is integrated for subscription-related infrastructure and entitlement sync; native paywalls remain active, and remote Superwall paywalls are not currently presented. Superwall is not used for advertising tracking.
If an eligible purchase or subscription is missing after reinstall or on a new device, use Restore Purchases in RoamXP. Make sure you’re signed in with the same Apple ID used for the original purchase.
Billing questions and refunds are handled through Apple where applicable.
Manage or Cancel Subscription
You can manage or cancel your RoamXP subscription through your Apple ID or Google Play subscription settings.
Cancellation follows Apple’s subscription timing rules and stops future renewals. It does not automatically refund the current period unless Apple or applicable law provides otherwise.
Free Trial Questions
A free trial may be available when Apple reports you as eligible and the offer is configured in the App Store. Trial availability depends on App Store eligibility and the current offer—not every user is guaranteed a trial.
Renewal terms and pricing are shown by Apple before you purchase. Review that information carefully at checkout.
Focus / Screen Time Permissions
Focus and distraction-protection features rely on Apple Screen Time / Family Controls APIs, including FamilyControls, ManagedSettings, and DeviceActivity. The required authorization must be granted.
Behavior can depend on your iOS version and system settings. RoamXP does not guarantee uninterrupted blocking of all apps.
If Focus protection is not working, review Screen Time / Family Controls authorization in iOS Settings, then reopen RoamXP.
Health / Steps Not Updating
When permission is granted, RoamXP may read your Apple Health step count only. RoamXP does not write data to Apple Health.
If steps are not updating, check that RoamXP has permission to read steps in Apple Health / Health access settings, then reopen the app. Step information is for general personal-progress use—not medical advice or diagnosis.
Notifications
Current reminders use local notifications on your device. If reminders do not appear, verify that notification permission is enabled for RoamXP in iOS Settings.
Focus modes, scheduled summaries, and other iOS settings may also suppress or delay notifications.
Accounts & Cloud Save
RoamXP offers optional Apple or Google sign-in for a RoamXP account and Cloud Save. When signed in, selected progress (such as XP, goals, rewards, journal text, workout and nutrition logs) may be backed up automatically. Journal photos and journal audio stay device-local and are not included in Cloud Save. Focus / Screen Time data also stays on device.
Manage account settings in Profile → Settings → Account & Cloud Save when available. To request account deletion without the app, use Delete Account.
Journal / Photos / Voice Notes
Journal text is stored on your device and may be included in Cloud Save when you are signed in. Journal photos and voice notes are stored locally on your device only and are not uploaded to RoamXP Cloud Save.
Reinstalling or deleting the app can remove local data. Keep your own backups of anything important. Device backups may affect restoration depending on your Apple or Google settings—RoamXP does not promise that journal media is backed up to the cloud.
Local Data & Backups
Much of RoamXP still runs from on-device storage. Uninstalling the app typically removes installed local app data, subject to platform backup behavior. Signed-in Cloud Save is separate and can be deleted with your account.
If something matters to you, keep an appropriate backup outside the app. RoamXP does not promise that every local file is included in Cloud Save or device backups.
Privacy
For how RoamXP handles information, see our Privacy Policy and Privacy Choices. For account deletion, see Delete Account.
For privacy questions, contact roamxp@puzdev.com.
Troubleshooting
Try this short checklist before contacting support:
- Close and reopen RoamXP
- Confirm relevant system permissions (notifications, Health steps, Screen Time / Family Controls on iOS, as needed)
- For purchase issues, confirm Apple ID and subscription status, then try Restore Purchases
- Restart the device if an Apple system permission appears stuck
- Contact roamxp@puzdev.com if the issue persists
Avoid deleting the app as a first troubleshooting step—local data may be lost.